Refund & Credit Policy

We stand behind our data. If a lead doesn’t meet the basic quality standards below, you get a credit — automatically, with no support tickets to chase.

You may request a credit for any lead that, within 7 days of delivery, is:

• Disconnected — the phone number is not in service.
• Wrong number — the contact information does not belong to the prospect.
• Duplicate — the same lead was delivered to you more than once.

Approved credits are applied back to your account within 48 hours and can be used toward your next order. Qualifying issues reported within the 7-day window are credited automatically.

Credits cover data-quality defects, not sales outcomes. A valid, accurate lead that simply doesn’t buy, doesn’t answer, or isn’t interested is not eligible for a credit. Live-transfer calls that connect past the stated buffer are billable and non-refundable.

Qualifying issues are credited automatically within the 7-day window. If you believe a credit was missed, email us with your order details and the affected records and we’ll make it right.